Terms & Conditions

Effective date: 1st October 2025

1. Introduction

1.1 These terms and conditions (“Terms”) govern your access to and use of the websites, products and services provided by MetaMotion, including but not limited to the corporate site (www.metamotion.sa
), the clinic subdomain (clinic.metamotion.sa), MetaMotion applications, Platform & Data Services, Vitalytics, LabWork, Sense hardware and APIs (“Services”).
1.2 By accessing or using the Services you accept and agree to be bound by these Terms. If you do not agree, do not use the Services. Where you are accessing the Services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Definitions

2.1 “Account” means a user account created to access certain parts of the Services (for example the patient portal or an enterprise dashboard).
2.2 “Client” or “Customer” means an organisation or individual who has entered into a paid agreement for MetaMotion™ Services.
2.3 “User” means any authorised individual who uses the Services, including clinicians, patients, researchers, employees and administrators.
2.4 “Personal Data” means information relating to an identifiable person as defined in relevant data protection laws (including the Saudi Personal Data Protection Law (PDPL) and analogous regional laws).
2.5 “Digital Twin” means the unified user profile and longitudinal dataset provided via the MetaMotion platform that stores activity, clinical metrics and other permitted data.
2.6 “Clinic Services” means clinical assessments, 3D gait analysis, IMU assessments, tele-rehab and consultations provided through MetaMotion Clinic.

3. Scope of services

3.1 MetaMotion provides technology and services that capture and analyse human movement, including software, hardware, analytics, professional services and integrations (the Services). Specific service scope, deliverables, SLAs, fees and term are those set out in the signed commercial agreement or in the relevant product order form.
3.2 Clinic Services are delivered under appointment terms that will be provided at booking (fees, cancellation, preparation and consent requirements). The clinic operates via clinic.metamotion.sa and may use separate patient terms and policies for clinical bookings and consultations.

4. Use of the Services and user obligations

4.1 You must comply with all applicable laws and these Terms. You must not use the Services for unlawful, fraudulent, abusive, or dangerous activities.
4.2 If you create an Account you are responsible for safeguarding account credentials and for all activity that occurs under your Account. Notify MetaMotion immediately of any unauthorised use.
4.3 For clinical or medical use, the Services are intended to support licensed clinicians and should not replace clinical judgment. Users must follow applicable clinical guidelines and local laws when using assessment outputs for diagnosis, treatment or return-to-work decisions.

5. Clinical and Telehealth services

5.1 Clinic Services require informed consent from patients and may include in-person and remote (tele-rehab/teleconsult) elements. Patients must provide accurate medical history and follow clinician instructions.
5.2 Telehealth and remote rehabilitation services are subject to clinician discretion, local medical regulations and the availability of an appropriate technological environment. MetaMotion does not guarantee that telehealth is available in every jurisdiction.
5.3 The Services provide objective measurement and decision-support information (motion metrics, Motion Scores, readiness reports). Final clinical decisions and clearances remain the responsibility of the treating clinician.

6. Fees, billing and refunds

6.1 Fees for commercial Services (enterprise licences, API access, LabWork, turnkey deployments) are as set out in the applicable order form or commercial agreement. Clinic fees for patient services are published on the clinic subdomain and may be updated.
6.2 Payments are due as specified in the invoice. Late payments may incur interest or suspension of Services. Refunds, if any, are subject to MetaMotion’s refund policy and applicable law. For clinic bookings, cancellation and rescheduling policies (including any 3-hour cut-off rules) will apply as published at the time of booking.

7. Intellectual property

7.1 MetaMotion and/or its licensors retain all intellectual property rights in the Services, software, models, algorithms, content, branding and documentation. These Terms do not transfer ownership of any intellectual property to you.
7.2 You may be granted a limited, non-exclusive, non-transferable licence to use MetaMotion software or APIs as expressly set out in a licence agreement or order form. Reverse engineering is prohibited.

8. Data protection and patient privacy

8.1 MetaMotion processes Personal Data in support of the Services. Processing is governed by MetaMotion’s Privacy Policy and by the data processing terms in any commercial agreement. By using the Services you consent to such processing as described.
8.2 MetaMotion implements industry-standard technical and organisational measures to protect data (encryption in transit and at rest, role-based access, authentication controls). MetaMotion will comply with applicable data protection laws, including the Saudi PDPL and related regional data protection obligations.
8.3 Sensitive personal data (health and biometric data) is afforded additional protection. Any health-related processing shall be conducted only with explicit consent where required and in line with applicable medical confidentiality rules and PDPL obligations.
8.4 Clients remain responsible for ensuring they have lawful bases to collect and share Personal Data with MetaMotion (consent, legal obligation or other lawful ground). MetaMotion will act as a processor or joint controller as specified in the relevant contract.

9. Research, anonymised data and publication

9.1 Where research projects are conducted, MetaMotion will follow agreed protocols for consent, de-identification and data export. De-identified or aggregated datasets may be used for internal research and product improvement unless otherwise restricted by contract. Any use of non-anonymised data for research requires explicit consent and a separate agreement.
9.2 Publication, authorship, IP arising from collaborative research will follow the terms of the applicable research or collaboration agreement.

10. Third-party services and integrations

10.1 The Services may integrate with third-party systems (EMRs, payment providers, Vicon, bank partners, insurer platforms). MetaMotion is not responsible for the availability or performance of third-party services.
10.2 Use of third-party services may be subject to the third party’s terms and privacy practices. You authorise MetaMotion to use third-party providers when delivering the Services.

11. Warranties, disclaimers and limitations

11.1 MetaMotion warrants that it will provide the Services with reasonable skill and care in accordance with professional standards applicable to the relevant service. Specific warranties and SLAs may be set out in a commercial agreement.
11.2 Except as expressly stated, the Services are provided “as is” and MetaMotion disclaims all other warranties, whether express or implied, to the fullest extent permitted by law. This includes any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
11.3 Motion metrics, Motion Scores and readiness reports are decision-support tools. They are not guarantees of outcome and must be interpreted by qualified professionals. MetaMotion does not guarantee clinical outcomes or specific business results.

12. Limitation of liability

12.1 To the maximum extent permitted by applicable law, MetaMotion’s liability for any loss or damage arising out of or in connection with these Terms is limited to the total fees paid by the Client for the Services in the twelve (12) months preceding the claim. For consumers or patients, statutory rights under applicable consumer laws may apply.
12.2 MetaMotion will not be liable for: (a) loss of profits, business, data, goodwill or anticipated savings; (b) indirect, incidental, consequential or punitive damages; or (c) any loss resulting from improper use of the Services or failure to follow clinical guidance.
12.3 Nothing in these Terms limits liability for death or personal injury caused by MetaMotion’s negligence or for any other liability that cannot be lawfully excluded under applicable law.

13. Indemnity

13.1 You agree to indemnify and hold MetaMotion harmless from any claim, loss, damage, liability or expense arising from your breach of these Terms, your misuse of the Services, or your violation of applicable law.

14. Confidentiality

14.1 Each party will treat the other party’s confidential information as confidential and will not disclose it except to permitted persons or as required by law. Confidential information does not include information that is public, independently developed, or rightfully received from a third party.

15. Security incident handling

15.1 MetaMotion maintains incident response procedures. In the event of a security incident affecting Personal Data, MetaMotion will notify affected parties and relevant authorities in accordance with applicable law and contractual obligations and will take reasonable steps to mitigate harm.

16. Export and regulatory compliance

16.1 You must comply with export and import laws applicable to the Services and any hardware shipped. Use of the Services for sanctioned, illegal or restricted activities is prohibited.
16.2 For clinical devices and services, you and MetaMotion will each comply with applicable medical device and healthcare regulations in the jurisdictions where Services are provided.

17. Suspension and termination

17.1 MetaMotion may suspend or restrict access to the Services for breach of these Terms, non-payment, or where required by law. MetaMotion will endeavour to give notice and an opportunity to remedy where practicable.
17.2 Upon termination, licences granted to you shall cease. Any accrued fees or payment obligations remain payable. Data retention and deletion are handled per the Privacy Policy and any applicable agreements; Clients should ensure they understand backup and export options.

18. Changes to the Terms

18.1 MetaMotion may update these Terms from time to time. We will post the updated Terms on the Site with an updated effective date. Continued use of the Services after such changes constitutes acceptance of the updated Terms.

19. Governing law and dispute resolution

19.1 These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Parties will first seek to resolve any disputes amicably through negotiation. If disputes are not resolved within a reasonable period, they will be submitted to the competent courts of Saudi Arabia, unless the parties otherwise agree in writing.
19.2 Where a Client is governed by a separate agreement containing detailed dispute resolution or arbitration provisions, those provisions shall apply.

20. Miscellaneous

20.1 Entire agreement: These Terms, together with any separate written agreement between you and MetaMotion, constitute the entire agreement with respect to the Services.
20.2 Assignment: You may not assign any right or obligation under these Terms without MetaMotion’s prior written consent. MetaMotion may assign its rights and obligations to an affiliated entity or successor.
20.3 Severability: If any provision is found unenforceable it will be severed and the remainder will remain in force.
20.4 Notices: Notices should be sent to info@metamotion.sa or to the address above.

21. Contact

If you have questions about these Terms, contact:

MetaMotion
Phone: +966 55 8944412
Email: info@metamotion.sa

Address: 7220 Souwaid Ibn Harithah, Riyadh, Hittin, Saudi Arabia